Echo Retail Awards 2018 – The Winners

Mark Blundell of John Lewis on stage at the Echo Retail Awards 2018

Back for year 2 The ECHO Retail Awards took place at Titanic Hotel’s Rum Warehouse on Sunday 7th October.

300 guests wore their ‘Sunday best’ for the evening, which was hosted by Scouse legend Mickey Starke and his daughters Hayley Sheen and Jamie Clarke.

Guests were treated to not only a delicious 3 course meal but entertainment from Rare Studios and local emerging artists Deana Walmsley and Mia Carragher too. Once the awards giving ceremony was over the Flynn and Tonics band had the crowd on their feet for the rest of the evening.

This year’s winners are as follows.

Excellence in Visual Merchandising

That's Entertainment Team at Titanic's Rum Warehouse

The Excellence in Visual Merchandising Award celebrates the best window or product display in Liverpool.

Judges are looking for the best window, or product display which demonstrates the creativity of your store and which makes you stand out from the rest.


That’s Entertainment Dancewear

Retail Manager of the Year Award

Joint winners of the Retail Manager of the Year Award with category presenter David Wade Smith

The judges found this category so difficult to judge that they chose two winners.

The Retail Manager of the Year Award, is awarded to a store manager, from a retail store of any size, that has demonstrated excellence and sheer dedication to their role. They are a proven leader with great management skills and the ability to deliver a brand or company’s values and messages through innovation, inspiring staff and customer satisfaction.


Cynthia Aldridge, Wongs Jewellers AND Mouna Wade, Beauty Bazaar Harvey Nichols

Best ‘Pit Stop’ for Shoppers

Hotel Chocolat team members at ECHO Retail Awards 2018 holding their award

Chris Brown from Marketing Liverpool with winners, Hotel Chocolat

This award recognises the restaurant, café, coffee shop that shoppers choose to take a break. The place where customers can relax, refresh and stay connected.


Hotel Chocolat

Retail ICON of the Year

Liverpool ONE with their award at the Retail Awards

Liverpool ONE were recognised for their contribution to the Liverpool economy

The Retail ICON of the Year  will honour an icon that has had an immense impact on the world of retail.


Liverpool ONE

Customer Service Award

Primark team pose with their

Primark were awarded the Customer Service Award

Are you the store that excels in customer service in the retail environment? The store that demonstrates true commitment to the customer and exceeds customer expectation.



Star Employee

Chloe Barrat smiles for the camera at the ECHO Retail Awards

Chloe Barratt’s nomination blew the judges out of the water.

An individual who deserves to be recognised, is enthusiastic, an outstanding employee and goes above and beyond the requirements of their role.


Chloe, Utility

Best Employer

The team from Utility smile for the camera at the Titanic Rum Warehouse

It was a double win for Utility at this year’s ECHO Retail Awards

The Best Employer Award is awarded to a store that’s a great place to work. From excellent communication and employee engagement to staff rewards and benefits.



Best Retail Team

Winners from two stores, Silverberg Opticians and St Johns at the Titanic Rum Warehouse

Teams from Silverberg Opticians and St Johns were crowned Best Retail Team

The Best Retail Team Award is awarded to the in-store retail team that delivers time and time again. From excellent customer service to timely delivery and exceeding performance targets. The winning team goes above and beyond for the needs of the business as well as customers.


St Johns Shopping Centre & Silverberg Opticians

Best Independent Retailer

The team from independent store, Artisane smile for the camera with their award

Despite the 4AM start the next morning, the team from Artisane attended the Retail Awards

A unique store that’s loved by locals, employs the best and has grass roots within the city. This Award will recognise the store that brings people to Liverpool, whilst offering the utmost service, the very best products and something just that little bit extra-ordinary.



Best National Retailer

The team members from Ellis Brigham with their award at this year's ECHO Retail Awards

The team from Ellis Brigham, who were crowned ‘Best National Retailer’

From high street to designer brands, judges are looking for the store customers can’t afford to miss, that has had great performance over the last 12 months or is doing wonders for the world of retail in Liverpool. The Judges are looking for a store that celebrates the Liverpool shopper and champions the city brand.


Ellis Brigham