We are pleased to announce national training provider, Progress to Excellence, have been confirmed as our official sponsor for the Customer Service award.
The company offers apprenticeships in a variety of sectors including retail, customer service, sales, business administration, health and social care and many more. However, what makes PTE so special is their strong ties to the community and CSR activities.
What is Progress to Excellence all about?
We are firm believers in giving back to the community in which we work, and this ethos runs throughout our business in everything we do. We work closely with local businesses of all shapes and sizes to provide business centred training for their staff.
Some of our biggest employers are charitable organisations who do some truly amazing work in our local community and further afield. We also have a nominated Charity of the Year who are chosen by our staff. This year we will be working with Autism Together to help raise money for this great cause! In 2016 we worked with Claire House and raised over £16,000 to support their fantastic work. We’re not just your average training provider, we’re a family, and we’re proud of our person centred approach in everything we do.
What attracted you to the Customer Service Category Sponsorship?
We felt that this category fitted in well with our ethos as it’s all about recognising an individual or team who have excellence service and who go above and beyond in their roles to exceed customer expectations – that’s what we strive to do each and every day! We also offer qualifications in retail and customer service, and encourage our learners to go above and beyond when working towards their qualifications in this industry.
What does PTE offer the retail industry
We offer a variety of qualifications in the retail industry including Retail Skills Level 2 which is aimed at learners who are currently working within the Retail sector and who wish to develop their knowledge and understanding.
We also offer a Retail Knowledge Apprenticeship Level 2 which is perfect for staff in roles such as retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers and cash point operators. Finally we offer a Retail Skills (Management) apprenticeship at Level 3 which is ideal for staff in a managerial position.
Why are your apprenticeships so important to the Retail Sector?
Retail growth is a priority of the Liverpool City Region and therefore it is important to be investing in this area as much as possible. Apprenticeships in this sector give employers a fantastic way to source enthusiastic new talent into their business to help the industry grow.
Apprenticeships are also a great way of allowing someone to gain value work experience whilst earning money, and in this industry, having hands on experience in customer relations, stock replenishment, merchandising etc. is key. Apprenticeships allow the employee to hone their skills and knowledge which will ultimately benefit the business. Apprenticeships can also be delivered to someone aged up to 64, which also means they’re a great way to up-skill existing staff to help this booming industry to thrive!
How do you feel Retail is impacting the City as a whole
Retail is such an important industry for the Liverpool City region now, especially since Liverpool ONE opened. Liverpool is really ‘on the map’ now for a choice destination for a day’s (or weekends) shopping and helps to draw in more visitors to the city which is fantastic. The range of shops in the city is impressive, so whether someone wants a vintage number from a boutique on Bold Street, or the latest trend from a high street brand found in Liverpool ONE, customers will find it in the city.
Find out more about Progress to Excellence: http://www.ptoetraining.co.uk/